Shipping & Returns Policy
SHIPPING & RETURNS
Effective February 1, 2023
NOT SATISFIED? WE’RE HERE TO HELP!
If your purchase does not meet your satisfaction, you may be able to return it within two weeks (14 calendar days) of the delivery date for a full refund, excluding shipping. Customers are responsible for the shipping costs of all returns.
PLEASE NOTE: If you satisfy any of the conditions detailed in Section 3 of our Return Policy detailed below, please email returns@gendischarge.com to initiate a return. Upon emailing us, we will reply to you with the next steps.
Unless explicitly stated otherwise on any of our product pages, all clothing is sourced from Printful. To return or exchange an article of clothing, please view Printful’s Return Policy for more information.
Please read below for further details on our return policy.
100% MONEY BACK GUARANTEE
We stand by our 100% money back guarantee. If your order meets the requisite conditions that are detailed below in this return policy (Section 3), we will refund the cost of your order, excluding shipping.
RETURN POLICY
This return policy (“Policy”) is between you and General Discharge and/or its affiliates (“Company”, “we” or “us”), and govern shipping, returns and exchanges with respect to products you purchase from us, including without limitation other printed and digital material (collectively the “Products.”) By using the General Discharge Store (the “Service”) or purchasing any item thereon, you agree to this Policy. We reserve the right to refuse service or sell Products to anyone for any reason at any time.
PLEASE NOTE: THIS POLICY CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES WITH US ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION (SECTION 7). PLEASE READ IT CAREFULLY.
1. Products
Certain Products may be available exclusively online through the Website. These Products may have limited quantities and are subject to return or exchange only according to this Policy. We have made every effort to accurately display the colors and images of our Products that appear in the General Discharge Store or the Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the quantities of any Products that we offer. All descriptions of Products are subject to change at any time without notice in our sole discretion. We reserve the right to discontinue any Product at any time.
2. Shipping
We do not ship our Products outside of the United States.
Warehouse processing times are different for each Product in your order. Most in-stock orders are shipped within 5-7 business days (Monday through Friday, not including holidays) following order placement unless otherwise stated in the Product’s shipping description page, and in your order confirmation email for each item purchased. Because each purchased item requires a specific warehouse processing time, certain Products may delay the shipment of your entire order. Estimated shipping times displayed at checkout on the Website do not include processing time. Orders received after 1:00pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding United States federal holidays.
Once your order leaves our warehouse, standard domestic shipping takes 3-7 business days on average for delivery on domestic orders to the contiguous United States. Please allow additional time for orders placed during the holiday season or for orders shipped to Hawaii or Alaska. Lightweight packages are shipped via United States Postal Service. Heavier packages are shipped via United States Postal Service or UPS Ground Service.
Though we try our best to get orders out as quickly as possible, we cannot guarantee your order will arrive within a specific time frame.
3. Returns & Refunds
We will not grant a refund, credit your account, or replace a Product unless:
- The Product was damaged by fault of our own; or
- The Product does not match the fulfillment information (e.g., a printed image is incorrect or placed incorrectly, the Product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a Product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to returns@gendischarge.com within 14 calendar days of delivery. Return or exchange requests made more than 14 calendar days after delivery will not be honored.
For clarification, we will not grant a refund, credit your account, or replace a Product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete delivery, or the delivery was late. (In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.)
- Any item not in its original condition is damaged for reasons not due to our error.
- Any item that is returned more than 14 calendar days after delivery.
- Proof of purchase cannot be verified.
- Item has been washed (applicable to clothing items).
- Items have been worn, are dirty, or have the smell of cologne or perfume (applicable to clothing items).
All returned items are subject to inspection prior to processing. Returns are not accepted unless the customer first obtains a return merchandise authorization from us. Please email returns@gendischarge.com with your order number for further refund instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
The cost of shipping that was originally paid to ship your items will not be refunded. You are responsible for all freight charges, duties, and tariffs in returning a Product to the designated return location.
If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please allow a minimum of 7 calendar days from the receipt of the item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement.
It may take some time before your refund is officially posted. Unfortunately, we cannot control the amount of time it takes for your bank or credit card company to show that the refund is posted. There is often some processing time before a refund is posted. If you have not received an expected refund, we recommend the following:
- First, check your bank account.
- Next, contact your credit card company.
- Next, contact your bank.
- If you have done all of this and still have not received your refund yet, please contact us at returns@gendischarge.com
4. Exchanges
We only replace items if they are defective or damaged due to our error. If you need to exchange an item of clothing for the same item but a different size, you will have to contact Printful to process that return or exchange, unless that item of clothing is from our warehouse, in which you will contact returns@gendischarge.com.
Once we receive your email, we will give you instructions intended to expedite the handling process, including the address to send any returns if needed.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualifies for free shipping. The costs of shipping will always be deducted from your refund, even if you were not originally charged for shipping.
If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and by shipping an item you assume the risk of any loss or damage.
5. Changes to Policy
You can review the most current version of this Policy at any time on the Website. We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to the Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website, the Service following the posting of any changes to this Policy constitutes acceptance of those changes.
6. Privacy
All information we collect via the Service, the Website or in connection with our Products is subject to our Privacy Policy. By using the Website, the Service or by purchasing a Product, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
7. Dispute Resolution
Any controversy, claim, or dispute arising out of or related to this Policy, or the relationship of the parties, including, but not limited to, alleged violations of state or federal statutory or common law rights or duties (a “Dispute”) shall be solely and exclusively resolved according to the procedures set forth in this section. If we are unable to resolve any Dispute through informal means, either party may initiate binding arbitration of such Dispute. The demand for arbitration shall be made within a reasonable time after the Dispute has arisen, but in no event shall it be made more than one year from when the aggrieved party knew or should have known of the controversy, claim or facts forming the basis of the Dispute. The arbitration shall be initiated and conducted according to the American Arbitration Association Consumer Arbitration Rules (the “Arbitration Rules”). The arbitration shall be conducted in Erie County, New York before a single neutral arbitrator appointed in accordance with the Arbitration Rules. To the fullest extent permitted by law, the arbitrator shall not have the power to award indirect, punitive, special or consequential damages against any party. Arbitration costs and fees shall be determined in accordance with the Arbitration Rules and applicable law. Each party shall be responsible for paying its own attorneys’ fees, costs, and expenses, regardless of which party prevails, but a party may recover any or all of its attorneys’ fees, costs, and expenses from another party if the arbitrator, applying applicable law, so determines. No Dispute may be arbitrated on a class or representative basis and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Judgment on the award rendered by the arbitrator, if any, may be entered for enforcement purposes in any court having jurisdiction thereof. BY AGREEING TO THESE TERMS, EACH PARTY IRREVOCABLY WAIVES ITS RIGHT TO PRESENT A DISPUTE IN COURT, RIGHT TO A JURY TRIAL, AND ANY RIGHT IT MAY HAVE TO JOIN CLAIMS OR DISPUTES WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. This Section 7 shall be governed solely by the Federal Arbitration Act, 9 U.S.C. §1, et seq., and not by the law of any state, and is enforceable pursuant to its terms on a self-executing basis. You and the Company agree that we intend that this Section satisfies the “writing” requirement of the Federal Arbitration Act. This Section can only be amended by mutual agreement. Either party may seek enforcement of this Section in any court of competent jurisdiction. The arbitrator shall determine any and all challenges to the arbitrability of a claim.
8. Governing Law
The Terms and any Disputes, and any other claim brought by you against us or by us against you pursuant to Section 7, or otherwise related to this Policy or our products or services, will be governed by, construed, and resolved in accordance with, the laws of the State of New York, without regard to conflicts of laws principles.
9. Disclaimer
Your use of any products obtained through the Website or the services is at your own risk. The products obtained through the Website or the services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
10. Update History
- November 2022 Shipping & Returns Policy created.
- February 2023 Shipping & Returns Policy updated.
- June 2023 Shipping & Returns Policy updated.
ADDITIONAL QUESTIONS
If you have any questions concerning our return policy, please email us at returns@gendischarge.com.